Frequently Asked Questions
Everything you need to know about our premium organic tea blends.
Are your tea bags compostable?
Yes, our tea bags are 100% compostable and plastic-free. We use non-GMO cornstarch-based materials and organic cotton strings to ensure our packaging is as sustainable as our tea.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and local customs processing.
Are your products certified organic and Fairtrade?
Absolutely. We are committed to ethical sourcing. All our teas are certified organic by the Soil Association and we work directly with Fairtrade farmers to ensure sustainable livelihoods.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or if you receive the wrong item, please contact us within 14 days for a full refund or replacement.
How should I store my tea to keep it fresh?
To maintain the delicate flavors and aromas, we recommend storing your tea in a cool, dry place away from direct sunlight and strong odors. Keeping the tea in its original airtight tin or a sealed container is best.
Do you offer wholesale opportunities?
Yes, we partner with retailers, cafes, and hotels worldwide. Please visit our 'Wholesale' page or contact our sales team directly to discuss bulk pricing and distribution options.