Returns & Exchanges

At English Tea Shop, we want you to be completely satisfied with your organic tea selection. If your order arrives damaged or incorrect, we offer a 30-day return policy for unopened and sealed food products to ensure the highest quality standards.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.

• 2.
  Verify Condition

  Ensure that the tea packaging remains unopened, original seals are intact, and the product is in its original shipping condition.

• 3.
  Secure Packaging

  Carefully pack the items in their original box or a sturdy alternative to prevent damage during the transit back to our warehouse.

• 4.
  Refund Processing

  Once we receive and inspect your returned tea, we will process a full refund to your original payment method within 5-7 business days.